Privacy Policy

Last updated: November 2026

Your privacy matters to us. This policy explains what personal data we collect when you visit our website, contact us or book with us, and what rights you have.

1. Controller

Sanssouci Palatina UG (haftungsbeschränkt), represented by its managing director Idonea Greystoke
Bahnhofstraße 1, 76889 Klingenmünster, Germany
Email: info@sanssoucipalatina.com

2. Legal bases

We only process your data where the GDPR allows it, in particular:

your consent (Art. 6(1)(a) GDPR)
to perform a contract or pre-contractual steps, such as your booking (Art. 6(1)(b) GDPR)
to meet legal obligations, such as record-keeping or guest registration (Art. 6(1)(c) GDPR)
our legitimate interest in a secure, working website (Art. 6(1)(f) GDPR)

3. Hosting and server log files

Our website is hosted by an external hosting provider. When you visit, the server automatically records technical data: IP address, date and time, page visited, browser and operating system, and the referring page. We need this to deliver the website securely (Art. 6(1)(f) GDPR). Log files are deleted after a short period. We have a data processing agreement with our host.

4. Cookies and consent

We use strictly necessary cookies so the website works (§ 25(2) TDDDG). We only use other cookies and services with your consent (§ 25(1) TDDDG, Art. 6(1)(a) GDPR), which we ask for through our cookie banner. You can change or withdraw your consent there at any time.

5. Contact by form, email or phone

When you write to us or call, we process the details you give us (e.g. name, email address, message) to respond to your enquiry (Art. 6(1)(b) or (f) GDPR). We delete them once your enquiry is resolved, unless we are legally required to keep them.

6. Health information

Our offerings focus on women’s health and well-being. To adapt yoga, treatments and meals safely to you, we may ask about health information such as pregnancy, allergies, intolerances or physical limitations. We only process this data with your explicit consent (Art. 9(2)(a) GDPR). Only the people who need it for your stay can access it. We keep it only as long as we need it to look after you during your stay, and delete it afterwards. You can withdraw your consent at any time.

7. Social media

Our website links to our Instagram and LinkedIn profiles. These are plain links; no data is shared until you click them. The platforms’ own privacy policies apply to what happens there.

8. Retention

We keep your data only as long as needed for the purpose it was collected for. Statutory retention periods (e.g. 6 or 10 years for commercial and tax records) remain unaffected.

9. Your rights

You have the right to access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object (Art. 21). You can withdraw any consent at any time with effect for the future (Art. 7(3) GDPR). Just email us at info@sanssoucipalatina.com.

You can also lodge a complaint with a data protection authority. Ours is: Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz, Hintere Bleiche 34, 55116 Mainz, Germany.

10. SSL/TLS encryption

Our website uses SSL/TLS encryption, shown by the padlock icon and “https://” in your browser’s address bar.

11. Changes

We update this policy when our website or the legal requirements change. The current version on this page always applies.